Clean , Unused nets can be returned for exchange or refund,
Customer is responsible for return shipping costs on all returns and exchanges.
Refunds will be issued to method of payment used for original purchase.
Refunds are processed once item is back in our possession and inspected (normally within 48 hours of receipt of items back).
Refunds are for cost of net only, Original shipping charge is not refundable .
In the case of our error IE: wrong item shipped, please contact us (firstname.lastname@example.org) and we will supply a return label for the item.
15% Restocking Charge applies to all returned Hay Roll Nets Only (this does not apply to smaller nets)
No RMA required if returned within 30 calendar days of receipt of product
Items received after 30 days without prior approval will be subject to 25% restocking.
Unauthorized Returns over 90 days from purchase will not be credited.
We understand you may have put hay in the net and decided it was the wrong size and you want to return. This is fine but they MUST be CLEAN. Please note any nets received back with chaff or dirt with will be subjected to a $10.00 cleaning charge.
Used Nets returned without our prior approval will not be credited/exchanged
All nets have a 60 days from date of purchase for workmanship and material defects.
Repair or Replacement is at sole discretion of Hay Burners Equine LLC.
Buyer is responsible for return postage for warranty claims.
Net MUST be cleaned before returning for replacement/repair or claim will not be honored.
Dirty hay nets will be subjected to a $10.00 cleaning fee
Thinline products follow their standard warranty’s and have a 30 day money back guarantee on purchase price for any reason (buyer is responsible for return shipping).
These products MUST be sent back to us- Do not send back to Thinline.
Please include form below with your return (click the link to open and download)
Liability Statement: With any net type product, due diligence by purchaser/user is required to insure animal cannot get caught in net (examples: Halter/Blanket clips, hooves, shoes). Inspect net regularly for holes or tears, close up holes as soon as noticed with repair twine supplied or any strong twine. Discontinue use if bag gets damaged beyond repair.
By purchasing any of the products sold by Hay Burners LLC, buyer is solely responsible for safe use of product.
Hay Burners Equine has a $10.00 max shipping charge for the continental USA,
Most orders ship within 2 work days of order placement,
We ship USPS, UPS Ground and Fed Ex Ground, using which ever carrier is most economical for package size.
Delivery time varies from 2-7 days transit . We do not offer expedited shipping through the web site.
If you really need it in a hurry please email us to discuss what the cost will be and you will be charged actual cost.